Commitment to Privacy
As you may know, your broker/dealer and National Financial Services LLC ("NFS") have an agreement that NFS will provide trade execution, clearing, and related activities for your account. In connection with these services, NFS is required to communicate its position as it pertains to the privacy of customer information. We are proud of our privacy and confidentiality practices, and we want you to know how we work with your broker/dealer to protect your information and to use your information to service your account. You do not have to contact us to benefit from these protections; they apply automatically to all customers. NFS has been requested by certain Fidelity Investments® companies and by the Fidelity Funds to distribute their privacy policy to NFS retirement customers and to shareholders of the Fidelity Funds. If you are a shareholder in one or more of these funds or maintain an NFS retirement account, please review the Fidelity Investments and Fidelity Funds privacy policies appended to this document. Please take a moment to review our full privacy policy, as described below:
National Financial Services LLC Privacy Policy
How and Why We Obtain Information
In order to facilitate the servicing of your account, NFS may receive nonpublic personal information about you from your broker/dealer or from any of the following sources:
- From your applications or forms (for example, name, address, Social Security number, birth date, assets, and income)
- From transactional activity in your account (for example, trading history, and balances)
- From verification services and consumer reporting agencies (to ensure the accuracy of application data, or to assess creditworthiness if you apply for our credit products)
- From other sources with your consent or with the consent of your broker/dealer (for example, from other institutions if you transfer positions into NFS)
How We Protect Your Information
NFS has always considered the protection of sensitive information to be a sound business practice and a foundation of customer trust. We employ extensive information protection controls in keeping with industry standards and practices, and we regularly adapt these physical, electronic, and procedural controls to respond to changing requirements and advances in technology. Within NFS and among our service providers, we restrict access to your information to those who require that access in order to provide products and services to you. We may share the personal information that we collect about our customers, prospects, or former customers with their broker/dealers or with:
- Affiliates, including affiliated service providers (for example, our data processing company and printing operation)
- Unaffiliated service providers (for example, fulfillment companies, and securities clearinghouses)
- Government agencies, other regulatory bodies, and law enforcement officials (for example, for tax purposes or for reporting suspicious transactions)
- Other organizations, as permitted by the laws that protect your privacy (for example, for fraud prevention)
- Other organizations, with your consent or as directed by your broker/dealer (for example, if you request personalized performance reporting)
Privacy Online
NFS considers privacy, security and service to be just as critical in the online environment as in the rest of our operation. We therefore employ all of the safeguards described previously, along with the following Internet-specific practices. NFS uses a variety of proven protections to maintain the security of your online session. For example, we make extensive use of firewall barriers, encryption techniques and authentication procedures. We also use cookies and similar files that may be placed on your hard drive for security purposes, to facilitate site navigation, and to personalize your experience on our site. When we conduct business online, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Web sites. This information may be used, for example, to alert you to software compatibility issues; or it may be analyzed to improve our Web design and functionality.
Access to Your Information
You may access and, if necessary, correct your account information through a variety of media offered by your broker/dealer and NFS (i.e., statements or online services). Please contact your broker/dealer if you require any additional information. This privacy policy is provided to correspondent customers on behalf of National Financial Services LLC.
For More Information
Please e-mail us or call Commerce Capital Markets at 1-888-751-9000.
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